Refund policy

 

As of: 15 March 2026

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

 

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us, Amtenbrink & von Studnitz GbR, Otterkring 5, 83253 Rimsting, Germany, email: hello@better-talks.com, of your decision by means of a clear statement (e.g. a letter sent by post or an email). To meet the withdrawal deadline, it is sufficient for you to send your notification before the deadline expires.

 

Consequences of withdrawal

If you withdraw from this contract, we will refund the payment we have received from you, excluding delivery costs, without delay and at the latest within 14 days of receiving and inspecting the goods. 

We will use the same payment method for the refund as you used for the original transaction, unless expressly agreed otherwise. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods – whichever is earlier.

You must return or hand over the goods to us without delay and in any event no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the 14-day period. You shall bear the direct costs of returning the goods. You will only be liable for any diminished value of the goods if this is attributable to handling of the goods that goes beyond what is necessary to establish their nature, characteristics and functioning.

 

Returning the goods

You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal. The deadline is met if you dispatch the goods before the deadline expires.

 

 

Return costs

You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods if such diminished value is attributable to handling of the goods that is not necessary for the examination of their nature, characteristics and functioning.

Important: The address given in the legal notice is not a returns address.

Returns must be made exclusively via our returns process: Returns 

 

Exceptions to the right of withdrawal

The right of withdrawal does not apply or expires in the case of the following contracts:

• sealed goods which, for reasons of health protection or hygiene,
  are not suitable for return if their seal has been removed after delivery (Section 312g(2)(3) of the German Civil Code (BGB)),
• personalised or custom-made products,
• vouchers,
• items from special promotions or clearance sales (provided they are marked as such).

Please contact us if you are unsure before returning an item.